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From: Martin Schneider on 29 Sep 2007 04:27
Hi there,

I bought a used Kigamo Scanback 6000 which I try to get to work with an
XP notebook through an Adaptec 1460B PCMCIA SCSI adapter.

Unfortunately the software doesn't recognize the camera.

Kigamo refuses to assist me with the problem, instead they write mails
like "look into the CD" (which the seller didn't have anymore) and "this
is really simple, but the seller should have explained it to you"
(unfortunately the seller used it with a Mac notebook) and "you can buy
a new CD at 599 Euros".

All in all I'd like to discourage anybody to buy Kigamo hardware, at
least not in Germany. The USA dependence on the contrary was very nice
and they tried to help (but so far couldn't find the problem). As I
don't happen to have 10,000 euros around for a new scanback I just have
to make this one work :-)

Does anybody have the same device and can give me a hint?

I installed both the ASPI32-drivers that came with the software as well
as NERO ASPI for XP, to no avail.

Thanks for your supprt.

Best regards,
Martin
From: Peter on 29 Sep 2007 08:20
On Sep 29, 10:27 am, Martin Schneider <martin.schnei...(a)illusion-
factory.de> wrote:
> Hi there,
>
> I bought a used Kigamo Scanback 6000 which I try to get to work with an
> XP notebook through an Adaptec 1460B PCMCIA SCSI adapter.
>
> Unfortunately the software doesn't recognize the camera.
>
> Kigamo refuses to assist me with the problem, instead they write mails
> like "look into the CD" (which the seller didn't have anymore) and "this
> is really simple, but the seller should have explained it to you"
> (unfortunately the seller used it with a Mac notebook) and "you can buy
> a new CD at 599 Euros".
>
> All in all I'd like to discourage anybody to buy Kigamo hardware, at
> least not in Germany. The USA dependence on the contrary was very nice
> and they tried to help (but so far couldn't find the problem). As I
> don't happen to have 10,000 euros around for a new scanback I just have
> to make this one work :-)
>
> Does anybody have the same device and can give me a hint?
>
> I installed both the ASPI32-drivers that came with the software as well
> as NERO ASPI for XP, to no avail.
>
> Thanks for your supprt.
>
> Best regards,
> Martin

The company has a support site: http://kigamo.com/support/index.html
You probably have already found it, but in case not.

From: Martin Schneider on 29 Sep 2007 13:33
Peter schrieb:
>> Does anybody have the same device and can give me a hint?
>>
>> I installed both the ASPI32-drivers that came with the software as well
>> as NERO ASPI for XP, to no avail.
>
> The company has a support site: http://kigamo.com/support/index.html
> You probably have already found it, but in case not.
>

I certainly have... Unfortunately, there is not much support on this
site, and as I wrote, I even mailed with them, but they simply refuse to
help, just (as it looks) because I bought a used device.

They don't seem to be looking for customers.

Do you own a Kigamo yourself?

Best regards,
Martin
From: David Nebenzahl on 29 Sep 2007 14:41
On 9/29/2007 1:27 AM Martin Schneider spake thus:

> I bought a used Kigamo Scanback 6000 which I try to get to work with an
> XP notebook through an Adaptec 1460B PCMCIA SCSI adapter.
>
> Unfortunately the software doesn't recognize the camera.
> Does anybody have the same device and can give me a hint?
>
> I installed both the ASPI32-drivers that came with the software as well
> as NERO ASPI for XP, to no avail.

Well, I have zero experience with this device, but in another lifetime I
used to do a lot of technical develpment (coding & support) of SCSI on
PCs, specifically with ASPI.

So, a question: when you plug the camera in and start the computer, do
you see the device come up at boot time in the list of devices displayed
by ASPI?

Have you tried using the ASPI BIOS utilities? These are accessed by
pressing <mumble mumble> at boot time (I forget which keys; there should
be a prompt somewhere saying something like "F3 for utilities" or
something like that). I seem to remember that you can do things like
low-level bus scans to see what's "talking" on the bus with them.
From: David Nebenzahl on 29 Sep 2007 14:44
On 9/29/2007 1:27 AM Martin Schneider spake thus:

> I bought a used Kigamo Scanback 6000 which I try to get to work with an
> XP notebook through an Adaptec 1460B PCMCIA SCSI adapter.
>
> Unfortunately the software doesn't recognize the camera.

Following up my own post, I should have pointed out that if the camera
really isn't being recognized by ASPI (in other words, the device
doesn't even show in the list of attached devices displayed at boot
time), then there's a problem with the camera. When it boots, ASPI does
standard SCSI "INQUIRY" commands to see who's on the bus. If the device
doesn't respond, it's the device's problem, not ASPI.
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