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From: Tony_Stuart on 10 Apr 2007 20:49
I am one of the small but significant number of users who have suffered this 'feature' (using Microsoft-speak) from time to time for years. I have tried the deletion of the New Doc Sizes file, with occasional success. I have reinstalled Photoshop, with occasional success. I have tried deleting Prefs, with occasional success.

After a long period of successful loading (after all, one should expect that a computer program should at least load before any problems arise), I have this week suffered another bout of this 'feature'.

What, if anything, is Adobe doing about this? Things are crook when a program (and an expensive one at that) won't load when requested.

Fortunately, if I am in a hurry to do something, I still have PS7 installed and can use it if no newer facilities are needed for the job.

However, I have found that one solution, if things are not pressing, is to leave Photoshop to stew for a couple of hours and then try again. Strangely, this usually works. But a user shouldn't have to postpone doing something, simply because the program won't load when required.

Now, while a range of 'solutions' are being employed by understanding and tolerant users, I think that it is about time for Adobe to hit this one on the head, once and for all.

Has anyone raised it with the company and got a response?

I just don't accept that a program should behave like this for a significant number of users, who are clearly not at fault. If they were, then surely other CS programs would also have the same problem. They don't (at least for me), and no other program on my PC freezes on loading. In fact, I can't recall any other program I have ever used refusing to load, except on the rare occasion when a file has become corrupted and reinstallation has been needed.
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